Privacy Policy

At NEURACOFFEE OÜ, we value your privacy and are committed to protecting your personal data in accordance with all applicable laws and regulations. This Privacy Policy explains how we collect, use, and safeguard information about you when you visit our website https://neuracoffee.ee.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

This policy applies only to data collected through our website and its visitors, and does not apply to information collected through other channels.

Data Controller:
NEURACOFFEE OÜ
Reg. no: 17252332
Email: info@neuracoffee.ee

We process data in compliance with the General Data Protection Regulation (GDPR), effective as of 25 May 2018.

1. Data We Collect

We collect both the information you knowingly and actively provide when using our services, and information automatically transmitted by your devices when accessing our website.

You may provide data to us in the following ways:

  • When placing an order on https://neuracoffee.ee

  • When registering as a user

  • When contacting us via phone, email, or live chat

  • When purchasing a product with installment or financing options

  • When browsing our website

  • When providing recipient details for deliveries

  • When making payments via bank link or other electronic methods

  • When interacting with our social media accounts (likes, shares, comments)

  • When subscribing to our newsletter

  • When commenting on posts on our website

Types of Data Collected

  • Personal Data: Name, email address, postal address (country, city, county), order history, and activities in our online store.

  • Log Files: Device type, IP address, browser type, ISP, date and time of visit, entry and exit pages, and number of clicks. These are used for trend analysis and site administration.

  • Cookies: Like most websites, we use cookies to store user preferences and improve functionality. Cookies may be session-based or persistent. Categories include:

    • Essential cookies (authentication, account protection)

    • Consent cookies (confirming acceptance of cookies)

    • Functionality cookies (saving login details, language preferences)

2. How We Use Data

Collected information may be used for:

  • Website maintenance, personalization, and improvement

  • Statistical analysis to understand user behavior

  • Customer identification and communication

  • Fraud prevention and website security

  • Processing and delivering orders, invoicing, and refunds

  • Customer support and faster response to inquiries

  • Product and service development

  • Marketing communications and tailored offers (where consent is given)

  • Compliance with legal obligations

3. Data Sharing

We may share your personal data under the following circumstances:

  • During business transfers (e.g., mergers, acquisitions, restructuring)

  • With trusted affiliates and business partners, provided they comply with this Privacy Policy

  • With your consent, for any specific purpose

  • When required by law or to protect our rights, property, or security of users

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, or to comply with legal obligations. Log files are generally kept for shorter periods unless required for security or legal reasons.

5. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect their data. If we become aware of such data, it will be deleted immediately.

6. Your Rights under GDPR

You have the following rights:

  • Right of access – to request copies of your personal data

  • Right to rectification – to request correction of inaccurate or incomplete data

  • Right to erasure – to request deletion of your personal data in certain circumstances

  • Right to restrict processing – to request limited use of your data in certain circumstances

  • Right to object – to object to our use of your data in certain circumstances

  • Right to data portability – to request transfer of your data to another organization or directly to you

To exercise these rights, contact us at info@neuracoffee.ee.

7. Data Security

We take reasonable measures to protect your personal data. However, no method of online transmission or electronic storage is 100% secure. While we strive to protect your data, absolute security cannot be guaranteed.

8. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the content, privacy policies, or practices of third parties, and we strongly encourage you to review their policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website, with the updated date indicated below. Continued use of our website after changes means you accept the updated policy.

Last updated: 12 September 2025